In a proactive effort to bolster the Sealdah Division’s public image and enhance operational efficiency, Senior Divisional Commercial Manager (SR. DCM) of Sealdah Jasram Meena conducted a comprehensive counselling session today for frontline staff of commercial department. The session included Checking Staff as well as Goods and Booking Clerks, recognizing their crucial role in daily railway operations and public interaction. The concerned staff has been counselled to detect ticketless travellers in the train and at the same time advised to exercise highest precautions in maintaining cordial behaviour with commuters while ticket checking.
As a part of that endeavour, Sr DCM of Sealdah visits the New
Alipur Goods Shed and Majherhat Station. During these visit, Sri Meena personally interacted with the employees offering motivation and emphasizing the significance of their contribution to strengthening the Division’s face value.
During counseling drive, an interactive session was also held, where staff members were encouraged to discuss the challenges they encounter in performing their day-to-day duties. This interactive approach facilitated a direct dialogue between the management and the ground-level workforce, fostering a sense of collaboration and addressing potential issues proactively.
This vital counseling session was successfully conducted under the inspiring leadership of Sri Deepak Nigam, DRM of Sealdah. Nigam has stated that, this initiative underscores the Sealdah Division’s commitment to employee engagement and continuous improvement, ultimately aiming to provide enhanced services and reinforce the positive perception of Indian Railways among the public.
