Assam’s Chief Minister Dr. Himanta Biswa Sarma urged the officials of Janata Bhawan to redefine their roles and re-dedicate themselves to the service of the people. The Chief Minister made this call while taking part in an interactive programme with the officials in connection with Project Sadbhavana at Srimanta Sankardeva Kalakshetra in Guwahati today.
Chief Minister Dr. Sarma said that by taking decisive action to clear all old cases and close the long-pending files, the state government will start the implementation of Project Sadbhavana from 1st February 2022.
CM Sarma also said that there are many old cases pertaining to various departments at Janata Bhawan and in such cases, decisions have been pending for years. While the old files are gathering dusts at the rack, the citizens have to make visits in pursuing the cases, hoping for some decision by the concerned department, he said.
Dr. Sarma said that M/S KPMG recently carried out an exercise to understand why the citizens come to the secretariat. The exercise revealed that top five departments attracting visitors are Education (27%), PWD (19%), Pension & Public Grievances (8%), Irrigation (5%) and Social Welfare Department (4%). Out of the visitors, 29% are government employees, 24% are contractors, 12% are teaching staff, 7% are general public, 6.5% are corporate people and 6% are retired government servants. The study showed that most of the cases related to the visitors are old cases where no decisions have been taken for years together.
The Chief Minister said that in view of this, a one-time exercise to dispose of all the old cases, i.e. cases before May 2021 in a time-bound manner by 10th May 2022, Project Sadbhavana has been undertaken by the state government, which will bring huge relief to the citizens. Dr. Sarma said that it will result in closing files and making space in the departments. Clearing all the old cases will drastically reduce the number of visits to the Secretariat too, he observed.
Dr. Sarma informed that under Project Sadbhavana, in the first phase, a window of two months will be given to all the citizens for registration and quoting the file number or reference of government communication regarding the old cases. This can be done online in the government Sadbhavana portal. Those, who do not have access to the internet, can also approach Public Facilitation Centres and subsequently register and give the details. The citizen will be provided a unique number for tracking the progress of the case. Simultaneously, all the departments will undertake the exercise to collect, document and examine all the old files and the cases dating before May, 2021.
