In a significant achievement, the Ex-Servicemen Contributory Health Scheme (ECHS) Polyclinic, Salt Lake, Kolkata, has been certified for compliance with the ISO 9001:2015 Quality Management System by Royal Impact Certification Ltd. This recognition underscores the clinic’s commitment to delivering high-quality healthcare services to veterans and their dependents. The prestigious Certificate of Registration was formally received by Major General R.A. Moghe, VSM, GOC, Bengal Sub Area, in the presence of Brigadier A.K. Das, Dy GOC & Station Commander, Lieutenant Colonel Pradeep Chaudhury, Officer-in-Charge, ECHS Station Cell, Kolkata, and Lt Col S. Bhattacharyya (Retd), Officer-in-Charge of the Salt Lake Polyclinic.
*Speaking on the occasion, Maj Gen R.A. Moghe emphasized, “This certification reflects our unwavering focus on providing exemplary healthcare services to ex-servicemen and their families, upholding the highest standards of care and management.”*
Serving as a critical healthcare hub for veterans in the Kolkata region, ECHS Polyclinic Salt Lake stands out for its ability to efficiently manage a patient base of approximately 22,000 ex-servicemen and their dependents. The clinic has consistently demonstrated excellence in service delivery through streamlined operational practices, prompt diagnostics, and efficient outpatient care. The PC Salt Lake’s commitment to maintaining a patient-centric approach is evident in its swift adoption of technological advancements and a structured feedback mechanism for continual service improvement. The staff’s dedication and meticulous attention to healthcare quality have been pivotal in earning this prestigious certification.
The ISO 9001:2015 certification is a testament to the clinic’s robust operational processes, relentless pursuit of excellence, and focus on enhanced patient satisfaction. This milestone further strengthens the ECHS mission of ensuring accessible and efficient healthcare services for the defense community. The leadership of ECHS Polyclinic Salt Lake reiterated its commitment to setting new benchmarks in healthcare delivery for veterans and their families.
(Inputs from Defence Spokesman, Eastern Region Wing Commander Himanshu Tiwari)
